Play
Passes -- Frequently Asked Questions
Where are my passes? Information
about accessing your Play Pass account.
How do I redeem my passes?
They are asking for my
credit card information – will I be charged?
I’ve forgotten how many
passes I have left. What do I do?
I
purchased play passes as a gift for someone else. What do I do?
I wanted to give some of my passes as a gift. How do I give passes to someone
else?
I made reservations for a show and now we can’t attend on that date. What do I
do?
I made reservations for a show and couldn’t attend. Have I lost my passes?
Do I need a ticket for my
baby/toddler?
When do my passes expire?
When can I make reservations?
Where are my passes? - Information about
accessing your Play Pass account.
Your Play Passes will be in your account at the Tempe Center for the Arts box
office which will be created for you.
You will be able to access your account online, or if you prefer, by phone or in
person.
We will email you a link to the online box office together with your user name,
password and instructions for accessing your account.
For orders placed on or before July 10, you will receive the email by July 15.
For orders placed after July 10, you will receive the email within three
business days of your order, usually sooner.
Passes can be redeemed beginning August 4, when tickets for “Miss Nelson is
Missing!” will be available to pass holders.
If you haven’t received the email by that time you can email
info@childsplayaz.org or call
480-921-5700.
top of page
How do I redeem my passes?
You can redeem your passes in person or over the phone or online.
In person – Visit the box office at the Tempe Center for the Arts, 700 W. Rio
Salado Parkway, Tempe.
By phone – Call the TCA box office 480-350-2822 and identify yourself as a
Childsplay play pass holder. Tell the representative which performance (date and
time) you’d like to attend and how many passes you’d like to use. Your tickets
will be held at “will call” for you to pick up or they can be mailed to you, and
the number of passes used will be deducted from your account at that time.
Online – Log in to your account with your user name and password. Choose your
performance and your seats. When it’s time to pay, click on “APPLY DISCOUNT” and
select “PLAY PASS REDEMPTION” and the amount due will change to $0. The number
of passes redeemed will be deducted from your account total.
top of page
They are asking for my credit card information – will I be charged?
No – your card will not be charged, but you must enter a valid credit card in
order to proceed with your reservation. You will only be charged if you decide
to make a change to your reservation ($5 per ticket). You can save the credit
card information at the website, so you don’t have to enter that information
again when you make future transactions.
top of page
I’ve forgotten how many passes I have left. What do I do?
You can either call the box office or log in to your account with your user name
and password and click on “your account” on the right side of the screen. You
will see a link that says “see details/redemption history.” When clicked, that
link will open a window showing you how many passes you have redeemed, how many
remain.
top of page
I purchased play passes as a gift for someone else. What do I do?
If you gave Childsplay the recipient’s information when you placed the order,
that person will have his/her own account.
If you would like to give all the passes you purchased to someone else, log in and click on “Your
Account.” Click on the first link “Change Account Information” under the words
“My Account.” This will allow you to put the play passes under any name and
contact information. Send the recipient the login information.
top of page
I wanted to give some of my passes as a gift. How do I give passes to someone
else?
If you know the date and time of the performance that the recipient would like
to attend, you can make the reservation for him/her. If redeeming your passes
online, simply select the Print@Home option and give the tickets to the
recipient. If ordering through the TCA box office phone line, you can request
the tickets to be mailed to a different name and address or for the tickets to
be placed at “will call” under an alternate name.
If you would like to order some paper play passes, you have that option. Send an
email to
rwalsh@childsplayaz.org with
PAPER PASSES in the subject line. Indicate how many paper passes you’d like
from your account and how they should be divided (i.e., 8 total, 2 sets of 2 and
1 set of 4) and they will be mailed to you. [These passes will not be
deducted from your account until they are redeemed by the recipient.]
top of page
I made reservations for a show and now we can’t attend on that date. What do
I do?
You can exchange tickets by bringing your tickets in to the box office at least
24 hours in advance of the performance you are scheduled to attend. If your
tickets are at ‘will call’ you can call to make the exchange. There is a $5 fee
per ticket to make exchanges, and tickets can only be exchanged within the run
of a show. (For example, you can exchange from one week of Miss Nelson is
Missing to
another, but you cannot exchange from Miss Nelson is Missing to The
Velveteen Rabbit.)
top of page
I made reservations for a show and couldn’t attend. Have I lost my passes?
Once the show you made reservations for has passed you can no longer exchange
tickets.
top of page
Do I need a ticket for my baby/toddler?
Everyone who enters the theater needs a ticket – even babies and toddlers. For
most shows we do not recommend bringing children younger than 3. (The
Velveteen Rabbit and Busytown are exceptions.)
top of page
When do my passes expire?
The last show of the season takes place in June 2009. The last possible date
to use passes is June 21, 2009.
top of page
When can I make reservations?
Passholders may make reservations one week before the show goes on sale for the
general public. The dates are as follows:
| Miss Nelson is Missing | Sept/Oct | age 5+ | PRP Aug. 4 |
| Getting Near to Baby | Oct/Nov | age 8+ | PRP Aug. 4 |
| The Velveteen Rabbit | Nov/Dec | age 3+ | PRP Sept. 15 |
| Busytown | Jan/Feb | age 3+ | PRP Sept. 15 |
| Rock, Paper, Scissors | Feb/March | age 5+ | PRP Jan. 5 |
| Ferdinand the Bull | March/April | age 5+ | PRP Jan. 5 |
| The Neverending Story | May | age 6+ | PRP Jan. 5 |
| Peter and the Wolf | June | age 4+ | PRP Jan. 5 |